Online coaching: discover the testimony of Amadeus!

Online coaching now represents nearly 40% of coaching sessions carried out all over the world. This enthusiasm is explained by the flexibility, agility and the quality of coaching made possible by this modality. Two years ago, Amadeus, the world's leading provider of technology and distribution solutions for the travel and tourism industry, also decided to embark on the online coaching adventure. In this article, discover the testimony of Amandine Fresnel, Talent Development Manager at Amadeus, who details the reasons why she trusted Talentis and its Click & Coach online coaching solution.

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What were the challenges that prompted Amadeus to set up online coaching?

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Amandine Fresnel, Talent Development Manager at Amadeus: “Right now, we are in the process of transforming our leadership. As Human Resources, our role is to support these transformations, and professional coaching is a way to support these changes. By using Talentis and their Click & Coach online coaching solution, our objective was to develop the coaching practice within our organization in order to meet several challenges: 1st challenge: Large volumes and reactivity. Our first challenge was our ability to respond to the numerous requests for professional development from our talents; but also to be able to respond quickly for maximum efficiency. 2nd challenge: International dimension. This second challenge concerns the international dimension of our company. We were therefore looking for a company that could offer us certified professional coaches, from different cultures and able to coach our employees in different languages. 3rd challenge: Digitalization At Amadeus, our population is very digital. Our talents are used to using digital and innovative tools on a daily basis. This characteristic is one of the reasons that led us to choose Click & Coach. This online coaching solution allows great flexibility and autonomy.

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What are the advantages of working with Talentis on this project?

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Amandine Fresnel, Talent Development Manager at Amadeus: “One of the criteria on which we are particularly attentive is the selection and professionalism of the coach. The advantage of working with Talentis is to have coaching professionals at our side who pre-select coaches who precisely meet our expectations. In addition, before starting the program, they are briefed by Talentis on our corporate culture, our activities and our challenges. This allows us not to waste time and to be immediately effective! Our employees also attest to the quality of the service provided by Talentis. The flexibility allowed by the platform Click & Coach gives them the autonomy they expected. Their feedback has been very positive. Another very interesting aspect of this partnership is the relationship of trust that has been built between the Click & Coach teams and the Amadeus teams. There is a real link that is created between the referees on both sides to ensure that the sharing of information is fluid and that the quality of service remains optimal. To sum up, we can say that we are very satisfied with this partnership. This new approach to coaching corresponds perfectly to what we do in the company. Namely a digitization of all practices and in particular coaching. Click & Coach is very beneficial for us. In terms of HR management, results and for the experience of our employees.”